Platform contract guide
Understanding Fiverr order and contract terms
On Fiverr, the practical agreement is assembled from the platform terms and the exact order. A Gig page, chosen package, extras, buyer requirements, and custom offer can all affect what was actually promised.
Last reviewed
Your contract stack
Read the order record together with Fiverr’s Terms of Service and Payment Terms. For a custom order, preserve the custom offer and the requirements supplied after purchase. Separate written terms may also matter, but they should be checked against Fiverr’s rules.
What forms the agreement
The order should turn a service listing into a specific, testable commitment.
- Gig or custom offer
- Check the exact package, quantity, extras, price, delivery time, and included revisions. A custom offer should say what it changes from the public Gig description.
- Buyer requirements
- The brief, source files, dimensions, brand rules, or access supplied with the order shape the work. Missing inputs can affect whether the delivery date and scope remain realistic.
- Messages
- Summarize material changes to scope, timing, or output in one message and ask the other party to confirm, rather than leaving the agreement scattered across a thread.
Payment, delivery, and revisions
Fiverr handles the payment flow, while the order status affects the available next steps.
- Platform payment
- Buyers generally pay through Fiverr when creating an order, and the public payment terms restrict off-platform payment. Check the checkout total and current service fees, not only the listed Gig price.
- Delivery
- A delivery should match the promised file types and outputs. Both sides should understand when an order is treated as delivered or completed and what review window applies.
- Revisions
- A revision is not automatically a new concept or larger deliverable. The order should say how many rounds are included and what counts as a revision rather than new scope.
Ownership and permitted use
Read ownership language with the order’s licensing choices and third-party restrictions.
- Transfer trigger
- Fiverr’s public terms generally link rights in delivered work to delivery and payment unless the Gig or custom offer says otherwise. Confirm the exact wording for your order.
- Commercial use
- Some services distinguish personal and commercial use or sell broader rights as an extra. Check the selected package rather than assuming every order carries the same license.
- Third-party assets
- Fonts, stock media, plugins, music, and AI-generated elements may carry separate terms. Ask for dependencies and the license the buyer needs to keep using them.
Cancellation and disputes
A cancellation can affect payment and use rights, so it is more than an order-status change.
- Resolution Center
- Eligible cancellation and order issues are generally handled through Fiverr’s Resolution Center or customer support. Use the platform workflow and retain the order record and deliveries.
- Refund route
- The Payment Terms explain how canceled-order funds are credited and when a refund to the original payment source may be requested. Review the current version first.
- Different disputes
- Terms governing a claim against Fiverr may differ from a buyer–seller disagreement about an order. Read the clause for the correct relationship.
How this guide is reviewed
Assemble the contract stack
Identify the accepted offer or order, project-specific terms, platform-wide terms, and any separate agreement.
Check current official sources
Open the platform sources linked in this guide and compare their effective wording with the version accepted for the engagement.
Review the wording that controls
Use the guide as context, then read the exact clause, milestone, order, or message before deciding what to do.
Check the source
This guide is a starting point, not a substitute for reading the version you accepted. Review the current official documents before making a decision.